Multi-colored little gray cells – making discussions work
The successful outcome of a discussion depends first and foremost on being able to get on the same wavelength as the other person, whether they are a customer, a colleague, a member of staff or your boss.
Some people have a natural talent for this, while others find it extremely difficult.
Speaker:
Thomas Burzler
Thomas Burzler
“Colorful” arguments that lead to success!
Why do we hit it off with some people straight away and not with others? And how can I use this to get my arguments across?
This seminar provides the answers!
You will discover that the key to successful discussions is the ability to quickly recognize the other person’s basic needs and use them to argue your point.
Goals of the seminar:
- Know the other person’s basic needs
- Quickly find out what those needs are
- Adapt your own arguments to the needs of the customer
- Predict the customers’ reactions
Topics:
- How our brain works
- The 4 different ways in which people think
- The “4 colors” of human thought
- The “Hermann Brain Dominance Instrument”
- Experts, users and beginners in the separate fields of expertise
- The “Disney Model” for bringing ideas to life
- Creating profiles for customers and dialog partners
Interested? Why not contact our team:
Phone: +49-(0)9071-705588-0
Fax: +49-(0)9071-705588-99
